Brittany Holzinger
Wadsworth,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Business Sales Representative - Digital Chat
Verizon
11.2021 - Current
- Improved sales efficiency by collaborating with colleagues in sharing best practices and learning from each other''s experiences.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Streamlined internal processes that led to increased productivity levels among team members.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Utilized CRM tools effectively for tracking leads, managing contacts, and maintaining up-to-date records of all communications.
- Set and achieved company defined sales goals.
Business Account Manager
Verizon
01.2019 - 10.2021
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Communicated product quality and market comparisons by creating sales presentations.
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Retail General Manager
Verizon
10.2015 - 12.2018
- Enhanced customer satisfaction through excellent service, maintaining a clean and organized store environment.
- Boosted overall store performance with strong leadership, clear communication, and consistent feedback.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Collaborated with cross-functional teams to develop innovative solutions.
- Reported issues to higher management with great detail.
- Collaborated with other departments to maximize efficiency in store operations and customer experience.
- Facilitated cross-functional collaboration between departments to improve operational efficiency.
Sales Associate
Verizon
07.2010 - 10.2014
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor Of Science - Sports Management
University of Akron
Akron, OH05.2010
Skills
- Processing payments
- Social selling
- Sales Presentations
- Opening and closing procedures
- Upselling and Cross Selling
- Sales Pipeline Management
- Critical Thinking
- Teamwork and Collaboration
- Flexible and Adaptable
Accomplishments
- Collaborated with team of Number in the development of Project name.
Timeline
Business Sales Representative - Digital Chat
Verizon
11.2021 - Current
Business Account Manager
Verizon
01.2019 - 10.2021
Retail General Manager
Verizon
10.2015 - 12.2018
Sales Associate
Verizon
07.2010 - 10.2014
Bachelor Of Science - Sports Management
University of Akron
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