BRITTANY HOWELL
Baltimore,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service Worker
Baltimore City Public School System
10.2023 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Managed inventory levels to prevent shortages and reduce waste.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Monitored food quality and freshness throughout day.
EBay Lister
Ebay.com
Baltimore, MD
02.2021 - Current
- Upheld tough standards of service, quality and productivity to maximize customer satisfaction
- Identified customer needs through market research and analysis
- Handled complaints and disputes from customers to promote customer satisfaction
- Followed up with customer inquiries promptly and maximized internet lead opportunities
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions
Teacher's Assistant
Little Jewels Learning Center
Perry Hall, MD
05.2020 - 01.2023
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers
- Distributed textbooks, workbooks, papers and pencils to students
- Adapted teaching methods and materials to meet students' varying needs and interests
- Handled clerical duties, managed classrooms and coordinated documents for teachers
- Helped students master assignments and reinforced learning concepts presented by teachers
- Laminated teaching materials to increase durability under repeated use
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Supervised children and participated with children in activities
- Helped students master learning concepts through one-on-one and small group tutoring
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring
- Monitored students in class, hallways and cafeteria to enforce school rules
- Organized student performance and enrichment activities to facilitate learning
- Conducted special assessments and tutoring sessions to support individual student needs
- Assisted teachers with instruction and provided clerical support for diverse needs
- Assisted teachers with lesson preparation and curriculum implementation
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies
- Instructed and monitored students in use and care of equipment and materials
Customer Service Associate
Dollar General Store
Pasadena, MD
01.2017 - 09.2019
- Consulted with customers regarding needs and addressed concerns
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Improved customer service wait times to mitigate complaints
- Recommended and initiated product offerings to meet customer changing needs
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
Education
High School Diploma - undefined
Northeast High School
Pasadena, MD06.2009
Skills
- Organizational Skills
- Reliable & Trustworthy
- Customer Service
- Basic Math
- Friendly, Positive Attitude
- Team Building
- Multitasking
- Cleaning and sanitation
- Team oriented
- Productivity and efficiency
- Working with diverse people
- Safe food handling
- Food preparation
- Food and safety standards
- Efficient food preparation
- Basic mathematics
- Food assembly
- Menu memorization
- Quality control
- Food storage practices
- Inventory control
- ServSafe
- ServSafe certification
Certification
Servsafe manager certification
Timeline
Food Service Worker
Baltimore City Public School System
10.2023 - Current
EBay Lister
Ebay.com
02.2021 - Current
Teacher's Assistant
Little Jewels Learning Center
05.2020 - 01.2023
Customer Service Associate
Dollar General Store
01.2017 - 09.2019
High School Diploma - undefined
Northeast High School