Brittany Hughes
Harrisonville,Missouri
Summary
Proactive and caring worker with 6 years of experience combined with communication strengths and good observational skills. Capable of taking constructive criticism with a good attitude. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Accounts Receivable Analyst
Van Keppel
Kansas City, MO
05.2024 - Current
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
Branch Manager
Hawthorn Bank
Harrisonville, MO
08.2022 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Daily balancing of Vaults and Teller Drawers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Knowledgeable of necessary bank operations such as ordering currency, scheduling, auditing drawers, ATM servicing, etc
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
Toddler Teacher
Kids Kountry Preschool
Peculiar, MO
05.2022 - 08.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Allowed for ample outdoor discovery time in schedule each day.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Certified Pharmacy Technician
Saint Luke's East Hospital
11.2020 - 04.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Processed and filled all scripts in a timely and organized manner.
Pharmacy Technician
Walmart
09.2019 - 02.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Took on responsibility of heading new mail out service provided by pharmacy.
Service Desk Associate
Walmart
09.2018 - 09.2019
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Became proficient in counting back change after verifying authenticity of returns.
Education
Weaubleau High School
Weaubleau, MO05.2014
Skills
- Caring and Understanding
- Attention to Detail
- Safety Monitoring and Management
- Collaborative and Team-Oriented
- Verbal and Written Communication
- Account Management
- Policy and Rules Enforcement
- Organizational and Planning Skills
- Computer Proficiency
- Customer Service
- Security Knowledge
- Employee Motivation
- Community Relations
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Accounts Receivable Analyst
Van Keppel
05.2024 - Current
Branch Manager
Hawthorn Bank
08.2022 - 05.2024
Toddler Teacher
Kids Kountry Preschool
05.2022 - 08.2022
Certified Pharmacy Technician
Saint Luke's East Hospital
11.2020 - 04.2022
Pharmacy Technician
Walmart
09.2019 - 02.2021
Service Desk Associate
Walmart
09.2018 - 09.2019
Weaubleau High School