Summary
Overview
Work History
Education
Skills
Timeline
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BRITTANY JOHNSON

Westwego,LA

Summary

Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.

Overview

5
5
years of professional experience

Work History

Collections Representative

Edge Financial /1803 Capital Llc
METAIRIE, LOUISIANA
03.2019 - Current
  • Negotiated to collect balance in full.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Resolved challenging situations with friendly but firm strategies.
  • Handled 500 or more of outbound and inbound calls daily with goal of collecting owed debt.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Collections Manager

Check Into Cash
Luling, LA
07.2017 - 03.2019
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Processed payments and applied to customer balances.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Accessed credit records to evaluate customer credit histories.
  • Created daily and weekly cash reports for accounting management.

Education

High School Diploma -

Oliver Perry Walker High School
New Orleans, LA
05.2006

Skills

  • Locating Debtors
  • Customer Locating
  • Goals and Performance
  • Personalized Financial Reviews

Timeline

Collections Representative

Edge Financial /1803 Capital Llc
03.2019 - Current

Collections Manager

Check Into Cash
07.2017 - 03.2019

High School Diploma -

Oliver Perry Walker High School

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BRITTANY JOHNSON