David N. Beckering
Telecommunications
Alburtis,Pa
Summary
I am an experienced Collections Specialist bringing 20+ years of success in service positions. Eager to take on a new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Collections Representative
Bay Country Financial
Glen Burnie, MD
11.2021 - Current
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Resolved challenging situations with friendly but firm strategies.
- Handled 100 outbound and inbound calls daily with goal of collecting owed debt.
Skip Tracer
Secure Collateral Management
Dallas, TX
04.2021 - 07.2021
- Identified best-known address to locate client's collateral or customer.
- Worked closely with repossession agents to coordinate activities.
- Proactively monitored accounts and addressed various issues.
- Made daily collection calls to customers.
- Uploaded all evidence into case management system each day.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
Collection Representative II
Harley Davidson Financial Services
Plano, TX
03.2019 - 04.2021
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Entered client details and notes into system for interdepartmental access and review.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Worked with customer to create debt repayment plan based on current financial condition.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Driver / Guard
Dunbar / Brinks Armored, Armed Security
Plano, TX
08.2018 - 03.2019
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Senior Specialist – Network Support / Supervisor
AT&T
Dallas, TX
09.2006 - 05.2018
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Oversaw junior-level communication technicians, directing work orders while monitoring performance metrics and consumer feedback.
- Troubleshot complex multi-vendor network service provider issues.
Scientific Staffing / VOIP Engineer
Nortel Networks
Richardson, TX
09.2001 - 09.2006
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Provided detailed network diagrams, process flow charts and procedural guidelines.
- Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
Senior Sales Support Engineer II
AT&T
Richardson, USA, USA
12.1999 - 08.2000
- My position as a SR
- Sales Support Engineer II responsibility was to provide technical support for all the Account
- Anagers with in the 5-state region
- This was a supervisor position with 10 direct reports in our office reporting to me.
Sr. Dedicated Provisioning Engineer / NOC Network Engineer
AT&T
Plano, TX
04.1997 - 12.1999
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
- Installed, maintained and supported network and voice-related hardware, software and communication links for design.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Managed full network stacks and maintained uptimes of 99%.
Education
High School Diploma -
Mesquite High School
Mesquite, TX 08.1984 - 05.1987
Diploma - Computer Aided Drafting & Design
Video Technical Institute
Dallas 08.1987 - 02.1989
Skills
Locating debtors
Multi-line phone systems
Policies and procedures
Persuasion techniques
Leadership
Attention to Detail
Timeline
Collections Representative
Bay Country Financial
11.2021 - Current
Skip Tracer
Secure Collateral Management
04.2021 - 07.2021
Collection Representative II
Harley Davidson Financial Services
03.2019 - 04.2021
Driver / Guard
Dunbar / Brinks Armored, Armed Security
08.2018 - 03.2019
Senior Specialist – Network Support / Supervisor
AT&T
09.2006 - 05.2018
Scientific Staffing / VOIP Engineer
Nortel Networks
09.2001 - 09.2006
Senior Sales Support Engineer II
AT&T
12.1999 - 08.2000
Sr. Dedicated Provisioning Engineer / NOC Network Engineer
AT&T
04.1997 - 12.1999
Diploma - Computer Aided Drafting & Design
Video Technical Institute
08.1987 - 02.1989
High School Diploma -
Mesquite High School
08.1984 - 05.1987