Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Johnson

Brooklyn,NY

Summary

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

8
8
years of professional experience

Work History

Team Leader

Pret A Manger
05.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Key Holder

Cashier Supervisor

TJX Companies
09.2020 - 09.2022
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.

Supervisor

Walgreens
01.2017 - 09.2020
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
  • Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.

Education

Master Of Criminal Justice -

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Problem-Solving
  • Team motivation
  • Team Supervision
  • People Management
  • Staff Training
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Documentation And Reporting

Timeline

Team Leader

Pret A Manger
05.2023 - Current

Cashier Supervisor

TJX Companies
09.2020 - 09.2022

Supervisor

Walgreens
01.2017 - 09.2020

Master Of Criminal Justice -

Borough of Manhattan Community College of The City University of New York

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Brittany Johnson