Brittany Johnson
Five Below
Jasper,AL
7
years of professional experience
Dedicated Assistant Manager with a focus on enhancing customer engagement and team productivity. Expertise in inventory management and performance monitoring, ready to leverage skills to drive sales and operational improvements.
Work History
Assistant Manager
6 Years 6 Months- Led team in daily operations, ensuring adherence to company standards and policies.
- Streamlined inventory management processes, improving accuracy and reducing discrepancies.
- Implemented promotional displays, driving customer engagement and increasing sales visibility.
- Developed training materials to enhance staff onboarding and performance.
- Coordinated scheduling for optimal staffing levels during peak hours and events.
- Monitored store performance metrics, identifying areas for operational improvement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Head Hostess
2 Months- Trained and mentored new host staff on service standards and customer interaction techniques.
- Implemented improved greeting protocols that enhanced first impressions and guest satisfaction scores.
- Coordinated reservation systems to optimize table turnover and minimize wait times for guests.
- Managed front-of-house operations, ensuring seamless guest experiences and efficient seating arrangements.
- Oversaw daily host duties, maintaining high levels of organization during peak service hours.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
Education
GED
Skills
Customer service
Sales growth
Money handling
Employee scheduling
Staff supervision
Team leadership
Customer engagement
Team motivation
Problem-solving
Decision-making
Time management
Employee performance evaluations
Goal setting
Customer relations
Timeline
Assistant Manager
Five Below
01.2020 - 07.2026Read More
Head Hostess
Jim N Nicks Bar-B-Q
06.2019 - 08.2019Read More
Oakman High School
GED
Read More