Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany johnson francis

Daphne

Summary

Dynamic Case Manager and Clerical Team Leader with a proven track record at Baldwin County Commission and Infirmary Health Systems. Excelled in case management and team leadership, enhancing client care through effective problem-solving and care coordination. Demonstrated expertise in documentation proficiency and fostering positive team environments, significantly improving project outcomes and client satisfaction.

Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.

Overview

6
6
years of professional experience

Work History

Case Manager

Baldwin County Commission
08.2023 - 12.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Clerical Team Leader

Infirmary Health Systems
12.2018 - 08.2023
  • Led team initiatives to promote collaboration and drive project success.
  • Improved team productivity by implementing efficient workflows.
  • Coordinated team meetings for effective communication and resolution of issues.
  • Fostered a positive work environment, encouraging open communication among team members.
  • Enhanced team performance with strategic delegation of tasks.
  • Prioritized tasks to optimize resource allocation and meet project deadlines.
  • Developed team capabilities by providing coaching and mentorship.
  • Increased team efficiency with process improvements and streamlined operations.
  • Achieved project goals, facilitating cross-functional collaboration among departments.
  • Conducted performance evaluations to support professional growth and development.
  • Addressed team challenges to ensure project milestones were met.
  • Guided team members in troubleshooting challenges to achieve project outcomes.
  • Medical Billing and Coding


Education

High School Diploma -

Fairhope High School
Fairhope, AL
05-2007

Skills

  • Problem-solving
  • Case management
  • Care coordination
  • Time management
  • Community resources
  • Case documentation
  • Case planning
  • Active listening
  • Critical thinking
  • Organization and multitasking
  • Documentation proficiency
  • Documentation and reporting
  • Data entry and analysis
  • Relationship building
  • Records management
  • Decision-making
  • Emotional awareness
  • Conflict resolution
  • Positive attitude

Timeline

Case Manager

Baldwin County Commission
08.2023 - 12.2024

Clerical Team Leader

Infirmary Health Systems
12.2018 - 08.2023

High School Diploma -

Fairhope High School

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Brittany johnson francis