Hi, I’m
Brittany Jones
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
years of professional experience
Work History
American Airlines
Customer Assistance Representative
04.2023 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined customer service processes for improved efficiency and faster resolution times.
- Boosted customer retention with personalized assistance and genuine concern for their needs.
- Reduced response times, effectively handling a high volume of calls and emails daily.
Delta Cargo
Cargo Agent
06.2022 - 03.2023
Job overview
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Enhanced customer satisfaction by providing timely updates on shipment statuses and addressing concerns promptly.
- Reduced errors in cargo handling through diligent inspection and verification of shipment details.
- Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
Compass Group Management
Front Desk Agent
10.2022 - 01.2023
Job overview
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
United States Post Office
Mail Processing Clerk
09.2021 - 04.2022
Job overview
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
Taylor Business Institute
Librarian
07.2020 - 08.2021
Job overview
- Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
- Improved information accessibility for patrons through the development and implementation of a new cataloging system.
- Streamlined library operations by implementing efficient circulation procedures and automated systems.
- Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
United States Post Office
Mail Carrier
05.2017 - 06.2021
Job overview
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
Education
Taylor Business InstituteChicago, IL
from Medical Billing & Coding
Brinkley High SchoolBrinkley, AR
HS Diploma
05.2004
Skills
- Multitasking
- Time Management
- Computer Literacy
- Assertiveness
- Critical Thinking
- Telephone Etiquette
- Problem Solving
- Call Center Experience
Timeline
Customer Assistance Representative
American Airlines
04.2023 - Current
Front Desk Agent
Compass Group Management
10.2022 - 01.2023
Cargo Agent
Delta Cargo
06.2022 - 03.2023
Mail Processing Clerk
United States Post Office
09.2021 - 04.2022
Librarian
Taylor Business Institute
07.2020 - 08.2021
Mail Carrier
United States Post Office
05.2017 - 06.2021
Taylor Business Institute
from Medical Billing & Coding
Brinkley High School
HS Diploma
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