Katherine Oswald
Levittown,New York
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Customer Assistance Representative
Enterprise Rent-A-Car
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Boosted customer retention with personalized assistance and genuine concern for their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall customer experience and support quality.
- Managed customer accounts, ensuring accurate billing details and prompt issue resolution.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Political Writer and Analyst Intern
Biasly
05.2023 - 11.2023
- Enhanced readership by producing compelling political articles and analyses.
- Increased online presence by actively sharing articles on social media platforms and participating in relevant discussions.
- Established credibility as a political writer through diligent research, fact-checking, and adherence to journalistic ethics.
- Adapted writing style to cater to different formats like opinion pieces, news articles, investigative reports, or feature stories as needed.
Campaign Fellow Intern
Suffolk County Democratic Committee
03.2023 - 05.2023
- Increased campaign awareness by developing and executing targeted outreach strategies.
- Implemented innovative phone banking tactics, leading to increased voter contact rates.
- Demonstrated outstanding collaboration across organization and managed many tasks.
Real Estate Receptionist
Signature Premier Properties
11.2021 - 02.2023
- Streamlined office operations for increased efficiency with proficient handling of client inquiries and scheduling appointments.
- Coordinated open house events for prospective clients to promote available properties effectively.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Associate
United Skates Of America
08.2019 - 08.2022
- Increased store revenue with proactive upselling of products and promotions to customers.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Improved child safety by vigilantly monitoring skating areas and consistently enforcing rules.
Food and Beverage Associate
Target
06.2020 - 08.2020
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
Education
BA-Political Science, 2nd Major Women's Studies -
Stony Brook University
Stony Brook, NY01.2024
Some College (No Degree) -
Wilkes University
High School Diploma -
Division Avenue High School
Levittown, NY06.2020
Skills
- Multitasking
- Computer Literacy
- Product Knowledge
- Attention to Detail
- Customer Service
- Research
- Problem Solving
- Social Media Savvy
awards
- Phi Sigma Alpha National Political Honor Society Member
- Stony Brook University Dean’s List
- Wilkes University Dean’s List
- Summa Cum Laude
Timeline
Political Writer and Analyst Intern
Biasly
05.2023 - 11.2023
Campaign Fellow Intern
Suffolk County Democratic Committee
03.2023 - 05.2023
Customer Assistance Representative
Enterprise Rent-A-Car
08.2022 - Current
Real Estate Receptionist
Signature Premier Properties
11.2021 - 02.2023
Food and Beverage Associate
Target
06.2020 - 08.2020
Associate
United Skates Of America
08.2019 - 08.2022
BA-Political Science, 2nd Major Women's Studies -
Stony Brook University
Some College (No Degree) -
Wilkes University
High School Diploma -
Division Avenue High School
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