Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Jones

Rock Island,IL

Summary

Proven leader and efficient multitasker, I excel in customer service and problem-solving, honing these skills at Hy-Vee Food Store. With a knack for turning challenges into opportunities, I ensure high satisfaction rates. My background in team leadership and critical thinking has consistently enhanced business outcomes, making me a reliable asset to any team.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Service Manager

Hy-Vee Food Store
09.2021 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Trained and supervised team of service staff members to meet business goals.
  • Manage online orders, shopping orders and taking outside to customers
  • Stocking, organizing and cleaning
  • Developed and maintained positive relationships with customers to build rapport and trust.

Medical Assistant

Cardiovascular Medicine
10.2020 - 09.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Manager

Qdoba Mexican Eats
02.2015 - 12.2020
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed caterings, cooking, delivering and setting up the caterings
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Crew Member

Hardees Restaurant
12.2018 - 02.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Diploma of Medical Assisting - Medical Assisting

Midwest Technical Institute
Moline, IL
11.2020

Black Hawk College
Moline, IL
06.2005 - 05.2006

High School Diploma -

Rock Island High School
Rock Island
06.2005

Skills

    Positive Attitude

    Team Leadership

    Multitasking and Organization

    Problem-Solving

    Customer Service

    Critical Thinking

    Reliable and Responsible

    Trustworthy and Honest

Timeline

Service Manager

Hy-Vee Food Store
09.2021 - Current

Medical Assistant

Cardiovascular Medicine
10.2020 - 09.2021

Crew Member

Hardees Restaurant
12.2018 - 02.2020

Manager

Qdoba Mexican Eats
02.2015 - 12.2020

Black Hawk College
06.2005 - 05.2006

Diploma of Medical Assisting - Medical Assisting

Midwest Technical Institute

High School Diploma -

Rock Island High School

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Brittany Jones