Brittany Jones
Morrisville,NC
Summary
Dynamic Shift Supervisor with a proven track record at SSP America, excelling in staff management and employee training. Enhanced operational efficiency through strategic planning and process improvements, while fostering a motivated team environment. Skilled in cash handling and committed to maintaining workplace safety, ensuring exceptional service and customer satisfaction.
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
SSP America
Morrisville, NC
07.2021 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members, enhancing overall productivity and service quality.
- Managed inventory levels, optimizing supply chain efficiency for food service operations.
- Implemented process improvements to streamline workflows and reduce operational delays.
- Coordinated staff schedules to maintain optimal staffing levels during peak hours.
- Collaborated with management to resolve customer complaints, ensuring satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Food Service Worker
SSP America
Morrisville, NC
01.2018 - 07.2021
- Prepared and served food items while ensuring adherence to health and safety standards.
- Operated kitchen equipment, maintaining cleanliness and functionality throughout service hours.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Hostess/Waitress
Applebee's
Garner, NC
01.2015 - 07.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed waitlist efficiently, optimizing table turnover and guest flow.
- Communicated effectively with kitchen staff to ensure timely service delivery.
- Coordinated with servers to address guest needs and preferences proactively.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Wake Early College of Health And Sciences
Raleigh, NC06.2016
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff motivation
- Strategic planning
Timeline
Shift Supervisor
SSP America
07.2021 - Current
Food Service Worker
SSP America
01.2018 - 07.2021
Hostess/Waitress
Applebee's
01.2015 - 07.2017
High School Diploma -
Wake Early College of Health And Sciences