Brittany Jourdan
Oneida
Summary
Skilled healthcare professional specializing in patient registration and team leadership as Team Lead since November 2025. Focused on enhancing patient satisfaction through effective problem-solving and teamwork. Committed to continuous improvement and efficiency, with recent completion of the SMART program in February 2026.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Registrar
HSHS St. Vincent Hospital
02.2023 - Current
- Addressed patient inquiries and resolved registration-related issues promptly.
- Answered inquiries and fulfilled requests promptly, contributing to patient satisfaction.
- Managed patient information with utmost confidentiality, building trust within our hospital system.
- Trained new staff on registration protocols, improving onboarding efficiency and service consistency.
- Greeted guests warmly, enhancing their experience and ensuring knowledgeable service.
CNA
HSHS St. Mary's Hospital
10.2022 - 02.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Facilitated good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing, ensuring comfort and well-being.
- Supported patients in daily living activities, fostering independence and preserving dignity.
- Boosted patient satisfaction through compassionate and attentive care, creating a supportive environment.
Patient Service Representative
Bay Care Clinic
01.2022 - 10.2022
- Addressed sensitive patient concerns with professionalism and empathy, enhancing trust and patient satisfaction in the clinic.
- Verified insurance eligibility and coverage for patients, ensuring access to necessary medical services.
- Organized and maintained patient records in compliance with HIPAA regulations, safeguarding patient confidentiality.
Benefit Advocate
United Healthcare
07.2015 - 10.2021
- Resolved issues and inquiries from plan participants regarding health benefits and claims through telephone and email.
- Educated clients on health plan benefits and coverage options.
- Assisted members with claims inquiries and resolution processes.
- Guided individuals through enrollment procedures and eligibility requirements.
Customer Service
APAC Customer Services
10.2013 - 07.2015
- Evaluated customer service standards, policies, and procedures to verify achievement of customer service goals.
- Formulated strategies for improving customer service standards.
- Developed customer service standards and trained personnel in customer service procedures.
- Trained new customer service representatives on product knowledge and customer service techniques.
Cashier
Hardees Fast Food
09.2011 - 10.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Graduate -
Pulaski High School
Pulaski, WI05-2012
Skills
- Patient registration
- Key performance indicators
- Problem-solving
- Trainer
- Problem-solving abilities
- Teamwork and collaboration
- Performance metrics
- Reliability
Certification
Certified Revenue Cycle Representative
- SMART
Skills
- Excellent communication
- Decision-making
- HIPAA compliance
- Time Management
Timeline
Senior Registrar
HSHS St. Vincent Hospital
02.2023 - Current
CNA
HSHS St. Mary's Hospital
10.2022 - 02.2023
Patient Service Representative
Bay Care Clinic
01.2022 - 10.2022
Benefit Advocate
United Healthcare
07.2015 - 10.2021
Customer Service
APAC Customer Services
10.2013 - 07.2015
Cashier
Hardees Fast Food
09.2011 - 10.2013
High School Graduate -
Pulaski High School