Brittany Joyce
Hamburg,NY
Summary
Results-driven professional specializing in customer service and sales. Proven track record in enhancing client satisfaction and loyalty through effective communication and problem-solving skills. Demonstrates strong work ethic and ability to manage multiple tasks efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Chef's Restaurant
Buffalo, New York
04.2017 - Current
- Promoted menu items, enhancing customer experience and driving sales.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Trained new servers on procedures and menu offerings, improving team readiness and service quality.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed payments and handled cash transactions accurately and securely.
- Collaborated with restaurant staff to streamline operations and improve service flow.
- Followed health safety guidelines when preparing and serving food products.
Hairstylist
Di Lusso Salon And Spa
Cheektowaga, New York
08.2021 - 01.2023
- Executed diverse hairstyling techniques tailored to enhance client satisfaction and meet individual preferences.
- Provided personalized hair consultations to determine client preferences.
- Educated clients on appropriate hair care products and maintenance techniques, resulting in improved client satisfaction.
- Upsold additional services to enhance overall client experience, promote loyalty, and increase sales
- Coordinated daily appointment schedules to optimize salon operations and minimize client wait times.
- Proactively scheduled future appointments with clients to encourage repeat visits and strengthen client relationships.
- Collaborated with team members during busy times to maintain high levels of customer service.
- Attended ongoing training sessions to enhance skills and knowledge of current industry trends and styles.
- Ensured compliance with health and safety regulations to protect clients and promote a safe salon atmosphere.
Education
Some College (No Degree) - Human Services
Jamestown Community College
Olean, NYSome College (No Degree) - Cosmetology
Continental School of Beauty
Olean, NYSkills
- Exceptional customer service
- Sales techniques
- Team training
- Effective communication
- Problem solving
- Point of sale (POS) system operations
- Service prioritization
- Strong work ethic
- Payment processing
Certification
NYS License in Cosmetology
Timeline
Hairstylist
Di Lusso Salon And Spa
08.2021 - 01.2023
Server
Chef's Restaurant
04.2017 - Current
Some College (No Degree) - Human Services
Jamestown Community College
Some College (No Degree) - Cosmetology
Continental School of Beauty