Brittany Kellogg
Winnfield,Louisiana
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Healthcare & Business industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Well-spoken, enthusiastic and results-oriented with demonstrated passion for building relationships, being responsible for a office, and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Rehabilitation Sevices of Louisiana
Natchitoches, LA
09.2023 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
Receptionist
Louisiana Eye & Laser Center
Winnfield, Louisiana
01.2022 - 11.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments.
- Updated and recorded patients information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Office Clerk
Winn Correctional Center
Winnfield, Louisiana
08.2021 - 02.2022
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Prepared for state and federal Audits.
Front Desk Receptionist
The Winnfield Lodge
Winnfield, Louisiana
01.2019 - 07.2021
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
Education
Criminal Justice
Louisiana State University At Eunice
Eunice, LA05-2026
High School Diploma -
Calvin High School
05-2019
Skills
- Employee Supervision
- Administrative Support
- Customer Service
- Marketing abilities
- Spreadsheet development (Excel)
- Document Scanning
- Scheduling and calendar management
- Database Administration
- Maintaining a professional and friendly relationship with clients
- Medicaid knowledge ( Coverages, Authorizations, Etc)
Certification
- Certified Nursing Assistant
- CPR & AED Certified
- S/P2 Certified
References
- Byron Mckinney - Current Supervisor / NSU Professor
Phone Number - (318) 315-1626 Email: mckinneyb@nsula.edu
- Kathy Johnson - Previous Supervisor / Office Manager (Louisiana Eye & Laser Center)
Phone Number - (318) 312- 0786 Email: N/A
- Tim Canerday - Previous Supervisor / PREA Manager (Winn Correctional Center)
Phone Number - (318) 497-3403 Email: tcanerday@lasallecorrections.com
Timeline
Office Manager
Rehabilitation Sevices of Louisiana
09.2023 - Current
Receptionist
Louisiana Eye & Laser Center
01.2022 - 11.2023
Office Clerk
Winn Correctional Center
08.2021 - 02.2022
Front Desk Receptionist
The Winnfield Lodge
01.2019 - 07.2021
Criminal Justice
Louisiana State University At Eunice
High School Diploma -
Calvin High School
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