Brittany Kendrick
Bargersville,IN
Summary
Organized Patient Service Representative with [Number] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Indiana Eye Clinic
03.2019 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Used [Software] to schedule appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
Optician
Moody Eyes
05.2017 - 08.2018
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
Optician
Eyeglass World
08.2015 - 04.2017
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained safe, clean and organized environment to increase patient comfort.
Office Manager
Shelbyville Driving Institute
03.2008 - 04.2015
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Customer Service
- Scheduling and appointments,
- creating templates.
- Marketing
Education
No Degree - General Studies
Ivy Tech
FranklinHigh School Diploma -
Triton Central
Fairland, IN05.2009
Skills
- Appointment Scheduling
- Customer Service
- Office Administration
- HIPAA Compliance
- Directing callers
- Payment Collection
- Patient Intake
- Document filing
- System updates
- Patient greeting
Timeline
Patient Service Representative
Indiana Eye Clinic
03.2019 - Current
Optician
Moody Eyes
05.2017 - 08.2018
Optician
Eyeglass World
08.2015 - 04.2017
Office Manager
Shelbyville Driving Institute
03.2008 - 04.2015
No Degree - General Studies
Ivy Tech
High School Diploma -
Triton Central
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