Brittany Kibbey
Columbus,OH
Summary
Advanced customer service representative with 8+ years of experience. I have personally handled escalated calls, scheduling, data entry, sales, and much more. I have exceptional time management, a positive attitude, and I am hard working.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Koorsen Fire & Security
Columbus, OH
06.2022 - Current
- Billing for general products department
- Assist with cleaning up accounts by working through monthly reports
- Manage national accounts
- Complete credit rebills
- Enter inside sales quotes for national accounts
- Answer company emails and phone calls
- Set up new contracts
- Submit invoices and answer request through customer portals
Customer Service Representative
Stanley Steemer International
Dublin, OH
12.2016 - 03.2022
- Educate customers on services that are offered
- Cater to customer's needs and understand why they are calling in
- Create schedule's for technicians
- Handle escalated calls / complaints
- Technical support through live chat
- Work in a fast pace environment
- Receive back to back calls
Customer Service Representative
Kroger
Hilliard, OH
05.2012 - 12.2016
- Bagger / cashier
- Cashing in / out large amounts of money
- Assist with scheduling shifts
- Cashing employee checks
- Processing Western Union payments
- Returns and refunds
Education
High School Diploma -
Hilliard Davidson High School
Hilliard, OH05-2016
Skills
- Check Processing
- Research
- Data Entry
- Appointment Scheduling
- Invoice Processing
- Scheduling
- Office Administration
- Spreadsheet Management
- Customer Service
- Customer Relations
Timeline
Administrative Assistant
Koorsen Fire & Security
06.2022 - Current
Customer Service Representative
Stanley Steemer International
12.2016 - 03.2022
Customer Service Representative
Kroger
05.2012 - 12.2016
High School Diploma -
Hilliard Davidson High School
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