Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brittany Kilcrease

Augusta,GA

Summary

Seasoned professional proficient in operational procedures, leading teams and training employees. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work. Protects customers, associates, and store assets by enforcing safety and security rules and procedures. Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Overview

16
16
years of professional experience

Work History

Front-End Coach

Walmart
Grovetown, GA
07.2008 - Current
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Bachelor of Science - Computer Information Systems

Bellevue University
Bellevue, NE
11-2024

Skills

  • Customer service
  • Team building
  • Employee training
  • Problem resolution
  • Business strategy
  • Sales promotions

Accomplishments

  • Omega Nu Lamba Xi Member

Timeline

Front-End Coach

Walmart
07.2008 - Current

Bachelor of Science - Computer Information Systems

Bellevue University

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Brittany Kilcrease