Quanesha Thomas
Miami
Summary
Dynamic retail leader with 17 years of progressive leadership experience driving operational excellence, associate development, and customer -focused results in high-volume retail environments. Proven success leading teams of up to 250 associates while improving engagement, accountability, and business performance. Passionate about coaching and developing future leaders through effective onboarding, training, mentorship, and performance development. Guided by the belief of " Building a team so strong that the leadership is reflected in every associate, making it difficult to pinpoint a single leader because excellence is shared throughout the team." Recognized for creating collaborative cultures where associates feel empowered, valued, and equipped to achieve exceptional results.
Overview
17
17
years of professional experience
Work History
Front-end Coach
Walmart
Miami, FL
07.2022 - 05.2026
- Directed front-end operations for a workforce of 250+ associates within a high-volume retail environment.
- Developed and coached associates and team leads through structured feedback, recognized what were attainable deliverables through quarterly performance conversations, and leadership development opportunities.
- Facilitated onboarding and training initiatives that improved operational consistency, customer service standards, and associate confidence.
- Fostered an engaging and inclusive work environment that strengthened retention, morale, and team performance.
- Utilized business reporting and operational metrics to identify opportunities, improve execution and drive measurable results.
- Partnered with cross-functional leaders to implement process improvements that enhanced customer experience and operational efficiency.
- Mentored team members on front-end operations, enhancing customer service skills and efficiency.
- Ensured compliance with company policies, cash-handling procedures, safety standards, and operational expectations.
- Implemented best practices for front-end workflows, resulting in streamlined operations and reduced wait times.
- Analyzed customer feedback to identify areas for improvement, driving initiatives that enhanced shopping experience.
General Merchandise Manager
Walmart
Coconut Creek, FL
01.2021 - 07.2022
- Managed 6+ departments generating $10M+ annually
- Increased overall department sales by 12% through strategically seasonality merchandising and inventory control
- Coached and developed department managers, improving productivity and accountability.
- Led merchandise planning and execution to optimize product placement and maximize sales.
- Developed and implemented inventory management strategies to reduce stock discrepancies.
- Mentored team members on best practices for customer engagement and product knowledge.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Deli/Bakery Team Leader
Walmart
Miami
03.2019 - 01.2021
- Supervised a team of 15+ associates in production and sales
- Reduced food waste by 18% and improved rate of sale efficiency by 20%
- Maintained strict food safety and quality standards
- Increased department sales by 14% through upselling and improved presentation
- Supervised daily bakery operations, ensuring product quality and safety compliance.
- Trained and mentored team members on baking techniques and equipment usage.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Implemented process improvements to enhance efficiency in production workflow.
Fresh Production Manager
Walmart
Miami, FL
09.2017 - 03.2019
- Oversaw fresh production contributing to $50k+ weekly in sales
- Improved workflow efficiency by 15% through processes and restructuring.
- Ensured compliance with food safety and operational standards
- Oversaw daily production operations to ensure efficiency and quality standards.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Trained and mentored staff on best practices in production safety and compliance.
- Coordinated with supply chain teams to optimize inventory management processes.
Housewares Manager
Walmart
Miami, FL
08.2015 - 09.2017
- Increased department sales by 10% through merchandising and inventory tracking.
- Investigated discrepancies and enforced accountability measures.
- Managed inventory levels to ensure optimal stock availability and minimize overstock situations.
- Trained and mentored team members on product knowledge and customer service best practices.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Implemented process improvements that enhanced operational efficiency within the department.
Personnel Coordinator
Walmart
Miami, FL
01.2014 - 08.2015
- Supported hiring, onboarding, and training for 150+ associates
- Improved retention rates by 12+ through engagement and supportive corrective action initiatives.
- Ensured compliance with company, state, local, and federal polices and procedures.
- Coordinated recruitment processes, ensuring timely candidate sourcing and effective onboarding procedures.
- Managed employee records and maintained compliance with company policies and procedures.
- Developed training materials to enhance staff knowledge and operational efficiency.
- Facilitated communication between management and employees to resolve workplace issues effectively.
Customer Service Manager
Walmart
Miami, FL
02.2012 - 01.2014
- Supervised front-end service operations and escalations.
- Improved customer satisfaction by 18%
- Trained associates in service excellence and conflict resolution.
- Led customer service team to enhance satisfaction and loyalty through effective training and support.
- Developed and implemented strategic initiatives to streamline operations and improve response time.
- Analyzed customer feedback to identify trends, driving continuous improvement in service delivery.
- Collaborated with cross-functional teams to optimize inventory management and reduce stock discrepancies.
Deli Sales Associate
Walmart
Miami, FL
11.2010 - 04.2011
- Maintained 100% compliance with food safety standards; delivered efficient service in a fast-paced environment.
- Prepared deli products according to established food safety and quality standards.
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of deli area, ensuring compliance with health regulations.
- Operated slicing machines and other equipment safely and efficiently for product preparation.
Overnight Cashier
Walmart
Miami, FL
05.2009 - 11.2010
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy during shifts and reconciling at end of service.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization in checkout area to enhance shopping experience.
Education
High School Diploma -
Miami Norland Senior High
Miami, FLSkills
- Associate Coaching & Mentorship
- Leadership Development
- Training & Facilitation
- Onboarding & New hire integration
- Succession Planning
- Performance Management
- Team building & Engagement
- Change Management
- Retail Operations Management
- Financial & P&l Accountability
- Workforce Planning & Scheduling Labor Optimization
- Customer experience strategy
Timeline
Front-end Coach
Walmart
07.2022 - 05.2026
General Merchandise Manager
Walmart
01.2021 - 07.2022
Deli/Bakery Team Leader
Walmart
03.2019 - 01.2021
Fresh Production Manager
Walmart
09.2017 - 03.2019
Housewares Manager
Walmart
08.2015 - 09.2017
Personnel Coordinator
Walmart
01.2014 - 08.2015
Customer Service Manager
Walmart
02.2012 - 01.2014
Deli Sales Associate
Walmart
11.2010 - 04.2011
Overnight Cashier
Walmart
05.2009 - 11.2010
High School Diploma -
Miami Norland Senior High