Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Caylin Noonan

BLOOMINGTON,IL

Summary

Highly organized and detail-oriented professional with 3+ years of management experience and 8 years in customer service, seeking an Entry Level Business Office Assistant position at a major healthcare company in Bloomington-Normal. Proven ability to manage day-to-day operations, maintain accurate records, and implement procedures, complemented by strong written and oral communication, problem-solving, and Microsoft Office Suite proficiency. Eager to provide vital administrative support and contribute to the efficient operation and growth of the organization.

Overview

6
6
years of professional experience

Work History

Front-End Coach

Walmart
Normal, IL
05.2022 - Current
  • Contributed to a positive and efficient work environment, implementing operational procedures that supported team productivity and efficiency.
  • Managed comprehensive administrative processes for new hires, including collecting necessary documentation, inputting data into Workday, and coordinating initial training schedules.
  • Served as a central point of contact for staff inquiries, resolving issues and ensuring adherence to company policies and procedures.
  • Implemented new office programs and procedures by developing and delivering comprehensive training programs to over 100 associates on company policies and operational standards, ensuring consistent application of knowledge and adherence to guidelines.
  • Maintained complete and accurate records by conducting exit interviews and synthesizing feedback to inform operational improvements and process adjustments.
  • Proficiently utilized Workday for data management, including employee records, attendance tracking, and processing sensitive documentation, ensuring data accuracy and compliance.

Customer Service Associate

Walmart
Normal, IL
04.2019 - 05.2022
  • Developed strong written and oral communication skills through consistent engagement with a diverse customer base, effectively addressing inquiries and resolving issues to ensure satisfaction, aligning with problem-solving skills.
  • Contributed to a positive and collaborative team environment by mentoring and guiding new team members on operational best practices and company procedures.
  • Demonstrated strong organizational and time-management skills by efficiently managing daily workflow, coordinating operational tasks, and maintaining accurate records during high-volume periods.
  • Consistently adhered to company policies and procedures while providing administrative support and guidance to customers and colleagues, ensuring the consistent application of guidelines.

Social Psychology Teaching Assistant

Illinois State University
Normal, IL
08.2021 - 12.2021
  • Facilitated engaging discussions, honing oral communication and presentation skills applicable to explaining procedures and interacting with diverse individuals.
  • Developed and delivered online content to over 100 students, demonstrating strong presentation and instructional capabilities relevant to implementing new office programs.
  • Created assessment materials and evaluated student understanding, showcasing attention to detail and analytical skills essential for monitoring client portfolios for errors and omissions.
  • Provided timely and constructive feedback on student work, demonstrating strong attention to detail and accuracy in evaluating comprehension and completeness, valuable for monitoring files and reports.

Education

Bachelor - Sociology

Illinois State University
05-2022

Skills

  • Communication
  • Interpersonal skills
  • Organizational Skills
  • Problem-Solving
  • Time-Management
  • Process Adherence
  • Employee Relations
  • Training & Development
  • Microsoft Suite
  • Workday

References

Available on request.

Timeline

Front-End Coach

Walmart
05.2022 - Current

Social Psychology Teaching Assistant

Illinois State University
08.2021 - 12.2021

Customer Service Associate

Walmart
04.2019 - 05.2022

Bachelor - Sociology

Illinois State University

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