BRITTANY KING
Las Vegas,NV
Summary
Adept at navigating complex billing systems and enhancing customer relationships, my tenure at EquipmentShare.com honed my proficiency in QuickBooks and effective communication. Demonstrated success in account reconciliation and client engagement, achieving high satisfaction standards. Excel in leveraging financial processing skills and customer account management to drive performance and efficiency.
Overview
10
10
years of professional experience
Work History
Customer Support to Billing Specialist
EquipmentShare.com
Las Vegas, NV
06.2022 - Current
- Provided excellent customer service, developing and maintaining client relationships
- Processed and verified invoices to secure accuracy of billing information
- Monitored customer accounts to identify and rectify billing issues
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Service Advisor
Sun Auto
Las Vegas, NV
02.2022 - 06.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Examined service history and provided initial inspection of vehicle to identify issues
- Developed estimates by costing materials, supplies, and labor
- Maintained high customer satisfaction standards to meet or exceed targets
Receptionist to Executive Assistant
E & E Fire Protection LLC
Las Vegas, NV
06.2015 - 02.2022
- Handled confidential and sensitive information with discretion and tact
- Organized and coordinated conferences and monthly meetings
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Answered high volume of phone calls and email inquiries
- Used advanced software to prepare documents, reports, and presentations
Education
SECONDARY SCHOOL -
Las Vegas Adult Education
Skills
- Contract Drafting
- QuickBooks
- Waiver Management
- Customer Engagement
- Time management
- Accurate Account Reconciliation
- Proficient in Computer Applications
- Project Management Tools
- Effective Communication
- Financial Processing
- Customer Account Management
- Billing software proficiency
Personal Information
Title: Senior Business Assistant
Timeline
Customer Support to Billing Specialist
EquipmentShare.com
06.2022 - Current
Service Advisor
Sun Auto
02.2022 - 06.2022
Receptionist to Executive Assistant
E & E Fire Protection LLC
06.2015 - 02.2022
SECONDARY SCHOOL -
Las Vegas Adult Education
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