Brittany Kirk
Dyersburg,TN
Summary
Dynamic Area Manager at Crumbl Cookies with a proven track record in staff management and operations excellence. Skilled in team development and relationship building, I consistently led teams to exceed performance goals while enhancing customer loyalty. Proficient in inventory management, I fostered a positive work environment that drove success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Manager
Crumbl Cookies
Jackson, TN
10.2021 - Current
- Assisted in daily operations to ensure smooth functioning of store processes.
- Learned and applied safety protocols in a fast-paced food service environment.
- Supported team members in maintaining high-quality customer service standards.
- Engaged with customers to enhance their experience and promote brand loyalty.
- Participated in training sessions to develop product knowledge and operational skills.
- Contributed to inventory management by assisting with stock organization and replenishment.
- Collaborated with staff to uphold cleanliness and hygiene standards within the store.
- Adapted quickly to new tasks, demonstrating flexibility in a dynamic work environment.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Clerk
Dyer Co. Register of Deeds
Dyersburg, TN
01.2020 - 10.2021
- Processed legal documents and maintained accurate records in compliance with state regulations.
- Assisted in indexing and scanning various public records to streamline retrieval processes.
- Supported customer inquiries by providing information on document requirements and procedures.
- Operated office equipment, including scanners and computers, to efficiently manage documentation workflows.
- Maintained confidentiality of sensitive information while handling public records requests.
Front Desk Receptionist
Dyer Land Title
Dyersburg, TN
06.2019 - 01.2020
- Greeted clients and visitors, ensuring positive first impressions and smooth entry processes.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendars for multiple staff members to optimize workflow.
- Assisted in the preparation of documentation for real estate transactions, ensuring accuracy and compliance.
- Processed incoming and outgoing mail, prioritizing tasks for timely delivery and response.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Store Manager
Mobile Nation
Dyersburg, TN
04.2014 - 03.2019
- Oversaw daily store operations ensuring optimal customer service and product availability.
- Trained and developed staff to enhance team performance and improve service quality.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered positive relationships with customers to increase loyalty and repeat business.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Gateway Christian Academy
Ripley, TN01.2011
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Staff training
Certification
Food safety certification
Timeline
Area Manager
Crumbl Cookies
10.2021 - Current
Clerk
Dyer Co. Register of Deeds
01.2020 - 10.2021
Front Desk Receptionist
Dyer Land Title
06.2019 - 01.2020
Store Manager
Mobile Nation
04.2014 - 03.2019
High School Diploma -
Gateway Christian Academy