Brittany Knox
Cleveland,Tx
Summary
Highly motivated guest services professional with 7 years of dedicated service in providing exceptional guest experiences. Exceptionally friendly individual skilled in building rapport, problem solving, and maintaining a positive, welcoming environment.
Overview
9
9
years of professional experience
Work History
Guest Services Representative-Remote
The Walt Disney Company
09.2020 - 02.2021
- Answered phones, chat, and e-mail inquiries giving exceptional Disney level guest service.
- Assisted guests with returns, technical errors, and payments while keeping conversation with the guest.
- Efficiently worked three chat windows simultaneously while providing high quality guest service.
- Self motivated problem solving.
- Built and maintained working relationships with peers and upper management.
Bank Teller
Wells Fargo
03.2014 - 02.2018
- Responded to banking inquiries and requests from customers.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Cashier
Brookshire Brothers
01.2012 - 03.2014
- Processed cash, check and credit cards for customer purchases.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Provided efficient and courteous service to customers.
Education
High School Diploma -
Marquee High School
Houston, Tx05.2012
Skills
- Experience in Zendesk
- Types 50 WPM
- Computer literacy
- Ability to learn any program efficiently
- Self Motivated problem solver
- Data Entry
- Organized
- Exceptional Guest Service
Timeline
Guest Services Representative-Remote
The Walt Disney Company
09.2020 - 02.2021
Bank Teller
Wells Fargo
03.2014 - 02.2018
Cashier
Brookshire Brothers
01.2012 - 03.2014
High School Diploma -
Marquee High School