Brittany Kusa
Seattle,WA
Summary
Highly proactive manager with 10+ years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
The Hi Spot Cafe
01.2013 - 12.2023
- Managed daily operations to ensure high efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Experienced scheduler with 10+ years of expertise in managing complex employee schedules for 30+ staff.
- Met, greeted, and encouraged feedback from regular customers and used feedback to implement positive changes within the restaurant.
- Promoted a positive work environment with proactive conflict resolution strategies and reduced staff turnover rate with effective leadership and open communication.
- Managed restaurant finances before, during, and after the COVID-19 pandemic. Successfully prevented impending closure during the pandemic.
Server
The Hi Spot Cafe
05.2012 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality routinely during high-volume periods.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, potential allergens, and cooking methods.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cafe Manager and Barista
The Hi Spot Cafe
11.2010 - 07.2015
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Maintained high standards of coffee preparation by creating and implementing a rigorous training program.
Education
Associate of Science - Marine Biology
Seattle Central Community College
Seattle, WA06.2023
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Languages
Spanish
Limited Working
Additional Information
Proficient in Adobe Illustrator and Photoshop, Microsoft Excel, and Social Media management.
Extensive experience in creative pursuits; illustration, book formatting, painting, sculpture, screen-printing.
Volunteer experience includes teaching art skills for Path with Art and in various elementary schools in the Seattle area.
Timeline
Restaurant Manager
The Hi Spot Cafe
01.2013 - 12.2023
Server
The Hi Spot Cafe
05.2012 - 12.2023
Cafe Manager and Barista
The Hi Spot Cafe
11.2010 - 07.2015
Associate of Science - Marine Biology
Seattle Central Community College
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