Brittany LaFleur

• Enhanced client experiences by greeting and assisting upon arrival.
• Streamlined communication by managing multi-line phone system effectively.
• Optimized daily operations by scheduling appointments for management team.
• Prioritized urgent correspondence to improve overall office workflow.
• Facilitated smooth daily office tasks through general administrative support.
• Welcomed visitors and provided knowledgeable assistance in a professional manner.

***as needed***

• Enhanced visitor satisfaction by efficiently managing front desk operations and inquiries.
• Optimized office communication using scheduling software for seamless meeting coordination.
• Improved response time by directing calls to correct departments promptly.
• Streamlined administrative processes through accurate client interaction records maintenance.
• Fostered teamwork by assisting colleagues with various administrative tasks.
• Ensured positive impressions by maintaining a clean and organized reception area.
• Resolved complaints effectively by redirecting calls to appropriate team members quickly.
• Facilitated smooth workflow by expediting mail distribution and data entry tasks.
• Adhered to policies by correctly handling and documenting incoming packages and documents.

• Ensured compliance with facility regulations through effective youth supervision.
• Documented behavioral incidents and delivered timely reports to management.
• Utilized de-escalation techniques to resolve conflicts among residents.
• Conducted safety inspections, identifying hazards and recommending corrective measures.
• Maintained resident progress records, supporting overall program evaluation efforts.
• Facilitated communication with court personnel and probation officers for juvenile welfare.

• Ensured compliance with safety regulations through thorough inspections and hazard identification.
• Developed and implemented effective safety training programs for staff engagement.
• Promoted a safe work environment by monitoring and addressing workplace conditions.
• Analyzed incidents with teams to recommend and implement preventive safety measures.
• Maintained accurate records of safety audits for compliance and reporting purposes.
• Supported investigations by documenting findings and contributing to corrective actions.