Highly motivated manager with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager
Kay Jewelers
Bloomington, IN
05.2012 - Current
Developed and implemented business strategies to achieve business goals and stay competitive.
Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Launched new products and services with thorough market research, leading to increased revenue growth.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Set aggressive targets for employees to drive company success and strengthen motivation.
Manager
Zales
Edinburgh, IN
07.2008 - 05.2012
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Onboarded new employees with training and new hire documentation.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Friedman’s Jewelers
Vincennes, IN
11.2001 - 05.2008
Developed and implemented business strategies to achieve business goals and stay competitive.
Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Set aggressive targets for employees to drive company success and strengthen motivation.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Onboarded new employees with training and new hire documentation.