Brittany Lawyer
Pineland,SC
Summary
Dynamic Assistant Manager with a proven track record at Kilwins Chocolates & Ice Cream, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and problem-solving, significantly reducing cash discrepancies. Skilled in customer service and money handling, adept at fostering positive relationships and motivating teams for peak performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Kilwins Chocolates & Ice Cream
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager
Bluffton Pizza Company
02.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Phlebotomist
Beaufort Memorial
06.2022 - 02.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Clerical Specialist
Beaufort Memorial
06.2019 - 06.2022
- Enhanced communication between departments by scheduling regular meetings and maintaining accurate contact information.
- Managed inventory control for office supplies, resulting in reduced costs through bulk purchasing and avoiding stock shortages.
- Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
- Performed thorough quality checks on outgoing correspondence to ensure professional appearance and error-free content.
- Assisted in training new hires on company procedures and software tools, ensuring seamless integration into the team.
- Ensured prompt delivery of time-sensitive materials to clients through effective prioritization and coordination with mail services.
- Improved office efficiency by streamlining filing systems and organizing documents.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
Education
High School Diploma -
Connections Academy
Columbia06.2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Problem-solving
- Task delegation
Certification
Phlebotomist Certificate
Timeline
Assistant Manager
Kilwins Chocolates & Ice Cream
03.2024 - Current
Assistant Manager
Bluffton Pizza Company
02.2023 - 03.2024
Phlebotomist
Beaufort Memorial
06.2022 - 02.2023
Clerical Specialist
Beaufort Memorial
06.2019 - 06.2022
High School Diploma -
Connections Academy