Brittany lax
Houston,TX
Summary
Dynamic professional with a proven track record at Careington International Corporation, excelling in financial management and team building. Successfully streamlined operations, enhancing efficiency and achieving service targets. Adept at conflict resolution and decision-making, fostering strong customer relationships to drive satisfaction and growth. Committed to continuous improvement and organizational success.
Overview
6
6
years of professional experience
Work History
Supervisor
Careington International Corporation
12.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated adjustments, premiums and refunds.
- Verified client information by analyzing existing evidence on file.
Manager
Comcast, Xfinity
11.2018 - 11.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Bachelor of Science - Health Administration
Purdue University
West Lafayette, IN05-2027
Skills
- Financial management
- Goal oriented
- Conflict resolution
- Performance management
- Team building
- Customer service
- Decision-making
- Attention to detail
Timeline
Supervisor
Careington International Corporation
12.2022 - Current
Manager
Comcast, Xfinity
11.2018 - 11.2022
Bachelor of Science - Health Administration
Purdue University
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