Brittany Leffert
Pendleton,IN
Summary
Enthusiastic and dependable professional with a genuine passion for empowering others and creating an environment where teammates and clients alike feel supported and set up for success. Driven by both individual initiative and a shared commitment to delivering creative, thoughtful solutions.
Overview
11
11
years of professional experience
Work History
Implementation Consultant
DaySmart Software
Remote
05.2022 - Current
- Manage data transfer and whole-system training for 12 - 16 clinics at a time, and ensure their migration is catered to their unique workflows and needs.
- Maintained clear documentation of project progress to make certain of full transparency among all clinic leaders throughout the implementation process.
- Extract data sets and review them with clinic leaders to ensure schedule, inventory, patient and client data is accurate.
- Facilitated collaboration between sales and customer support teams to enhance clinic migration experience.
- Designed onboarding frameworks for incoming team members and contributed to candidate interviews and selection.
- Served as a primary contact for two new hires in 2025, mentoring them through their onboarding and reducing ramp-up time.
- Conducted weekly department meetings and organized monthly team-building events to enhance team cohesion and morale.
- Managed project timelines and deliverables, ensuring successful on-time implementation of solutions.
- Manage data processing for clinics who are not undergoing a full migration via Data Seeds, spreadsheet loads, or data copies.
Population Health Coordinator
Loudoun Medical Group (LMG)
Leesburg, VA
04.2018 - 04.2022
- Manager for Electronic Medical Record (EMR) assistance for 15 LMG practices
- Create and maintain relationship with all staff in each practice (i.e. Providers, clinical support and front desk)
- Responsible for understanding each practice's unique workflows, spot inefficiencies and design new workflows
- Train all new staff (in person and virtually), build, and create items within the EMR to boost offices efficiency
- Collaborating offices needs with other departments (i.e Operations, Sales, Accounts Receivable)
- EMR Implementation - Data Analysis/Analytics
- Deliver presentations at monthly company-wide trainings
Veterinary Technologist
SoBran, Inc.
Poolsville, MD
01.2017 - 04.2018
- Presented an in-house case study at the regional NCAB AALAS Seminar.
- Helped maintain the heath and welfare of over 1400 non-human primates.
- Collaborate with clients and ensure all study procedures are followed accordingly.
Veterinary Technician
Reston Animal Hospital
Reston, VA
01.2015 - 01.2017
- Developed relationships with clients and their pets.
- Executed daily in-clinic processes to ensure appointments were seen in a timely fashion and owners were able to have a good experience.
- Performed follow-up calls with clients for updates on their pet.
Education
Bachelor of Science - Biology
Roanoke College
Salem, VAMasters in Public Health -
University of South Florida
Tampa, FLSkills
- Relationship building
- Reliability & accountability
- Technical adaptability
- Project management
- Customer expectation setting
- Understanding client needs
Timeline
Implementation Consultant
DaySmart Software
05.2022 - Current
Population Health Coordinator
Loudoun Medical Group (LMG)
04.2018 - 04.2022
Veterinary Technologist
SoBran, Inc.
01.2017 - 04.2018
Veterinary Technician
Reston Animal Hospital
01.2015 - 01.2017
Masters in Public Health -
University of South Florida
Bachelor of Science - Biology
Roanoke College
Skills
- Customer Support
- Documentation