Open To Work
Gary Coleman
MEMPHIS,United States
Summary
Dynamic Implementation Consultant at Omnicell, Inc, adept at project management and relationship building. Successfully led pharmacy automation projects, optimizing workflows and enhancing client satisfaction. Expert in software implementation configuration and issue resolution, delivering tailored solutions that drive operational efficiency and foster long-term partnerships. Committed to continuous improvement and professional development.
Overview
13
13
years of professional experience
Work History
12-1900
12-1900
12-1900
03.2020 - Current
12-1900
Technical Support Analyst II
Baptist College of Health Sciences
Memphis, TN
01.2013 - 03.2020
- Managed user domain accounts on 2 different domains(trusted) in Active Directory.
- Troubleshot Network jack & Network switch issues on both wireless and LAN
- Connected Network jacks to Network switches via patch panels and feeders to patch cables and Network switches for Network/internet access to new/existing users.
- Imaged Desktop PCs and laptops
- Created, modified and troubleshot Office 365 email accounts/contacts for users manually or with scripts in MS-PowerShell.
- Used IP Address Management System(IPAM) for DHCP Reservations and Static IP Addresses within a DHCP Scope.
- Installed, deployed, managed and maintained physical & virtual (Hyper-V) servers (Server 2008 r2, Server 2012 r2).
- Monitored and received server alerts from Solar Winds application
- Used NetBackup to retrieve and restore missing or deleted files.
- Managed security, updates, patching and daily operations of the print server, file servers, DHCP server and DNS servers.
- Setup and managed permissions to private and public shares.
- Setup peripheral devices, such as local/network printers, scanners and fax machines.
- Used trouble ticket system to create, resolve and track trouble calls.
Education
Bachelor of Science - Computer Information Systems
Strayer University
Memphis, TN06-2009
Associate of Applied Science - Computer Programming
Southwest Tennessee Community College
Memphis, TN05-2006
Skills
- Project management
- Project scope assessment and planning
- On-site walkthrough inspections
- Customer acceptance testing
- Design guide build and Workflow assessments
- End User/Super User training
- User product documentation development
- Database migration tool
- Transition to Go Live detail plans
- Task management
- Issue resolution & problem solving
- FoxFire Reports
- Relationship building
- Teamwork and collaboration
- SAP
- Jira
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridTimeline
12-1900
12-1900
03.2020 - Current
Technical Support Analyst II
Baptist College of Health Sciences
01.2013 - 03.2020
Bachelor of Science - Computer Information Systems
Strayer University
Associate of Applied Science - Computer Programming
Southwest Tennessee Community College