Brittany Lisenby
Tupelo
Summary
- Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Tupelo, MS
11.2023 - Current
- Manage the store and employees
- Handle complaints, focusing on customer service and de-escalation
- Secure the store, and monetary deposits at the end of the night
Owner/Operator
Smooth Moves
New Orleans, LA
06.2012 - Current
- Successfully launched and operated a small business, overseeing all aspects of daily operations
- Managed a team of XX employees, providing leadership, training, and guidance to ensure high productivity levels
- Loaded and unloaded cargo using appropriate equipment such as dollies and hand trucks.
- Coordinated with team members to efficiently load/unload furniture and other heavy items from moving trucks
- Provided excellent customer service by addressing any concerns or issues during deliveries
Server
Felix's Restaurant and Oyster Bar
New Orleans, LA
07.2020 - 06.2023
- Maintained dining ambiance with an enthusiastic attitude.
- Helped patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Server and Bartender
Cafe Fleur de Lis
New Orleans, LA
06.2017 - 03.2020
- Served patrons with food and beverages in a positive and friendly manner.
- Provided information to help food and beverage selections.
- Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Obtained revenues by issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Front of House Manager
Crazy Lobster
New Orleans, LA
03.2014 - 10.2017
- Coordinate daily front of the house and back of the house restaurant operations.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality and research new vendors.
- Organize and supervise shifts.
Education
High school diploma -
College of Lake County
Grayslake, ILSkills
- Cash register
- Time management
- Food industry
- Computer skills
- Recruiting
- Serving
- Customer service
- Food service
- Restaurant experience
- Microsoft Office
- Food safety
- POS
- Word processing
Certification
ServSafe
Timeline
Shift Supervisor
Starbucks
11.2023 - Current
Server
Felix's Restaurant and Oyster Bar
07.2020 - 06.2023
Server and Bartender
Cafe Fleur de Lis
06.2017 - 03.2020
Front of House Manager
Crazy Lobster
03.2014 - 10.2017
Owner/Operator
Smooth Moves
06.2012 - Current
High school diploma -
College of Lake County