Brittany Lonergan

• Co-founded and manage day-to-day operations of a luxury fragrance brand, overseeing production, logistics, and brand execution
• Coordinated product development with perfumers and manufacturers, supporting successful launches of multiple fragrances
• Scaled the business to international distribution within 2 years, establishing retail and wholesale partnerships
• Manage inventory, order fulfillment, and shipping across direct-to-consumer and wholesale channels
• Oversee vendor relationships, negotiating with suppliers and coordinating production timelines
• Support marketing initiatives, including social media strategy, influencer collaborations, and brand positioning
• Monitor sales performance and expenses, contributing to financial planning and business growth strategy
• Ensure brand consistency across packaging, presentation, and customer experience

• Direct daily operations of a high-volume medical practice supporting 5 providers, managing 8+ scheduling systems across front office, pre-op, lab, and imaging
• Lead and develop a team of 9+ staff members (including remote personnel), overseeing training, performance, and workflow execution
• Own full-cycle revenue cycle operations, including billing, claims management, denial resolution, and insurance issue escalation
• Manage insurance verification, authorizations, and referrals, ensuring accuracy and compliance with payer-specific requirements
• Oversee end-to-end pre-operative coordination, including scheduling, order verification, test tracking, and surgical clearance completion
• Administer and scale Chronic Care Management (CCM) program, managing a panel of 700+ patients with ongoing outreach, documentation, and compliance oversight
• Serve as the primary escalation point for high-volume patient issues, resolving complex concerns while maintaining patient satisfaction and retention
• Act as in-house technical lead for EMR (AthenaOne) and office systems, troubleshooting issues and maintaining operational continuity
• Manage HEDIS quality initiatives, ensuring compliance with preventive care measures and closing care gaps
• Coordinate cross-functional workflows between providers, staff, and external partners to ensure seamless daily operations
• Oversee patient payment plans and collections, ensuring adherence to financial policies and timely follow-up
• Maintain clinical documentation workflows, ensuring accuracy, compliance, and proper provider review
• Manage vendor relationships and office operations, including supply procurement and inventory oversight
• Serve as on-call liaison for Boca Resort medical coordination, triaging requests and ensuring provider response within a 1-hour SLA

Handled bookkeeping, scheduling, inventory, and e-commerce operations

Provided patient care, scheduling, and medication management

Supported marketing, documentation, and operational tasks