Brittany Lopez
Bakersfield,CA
Summary
Accomplished Shift Supervisor with a proven track record at Starbucks, excelling in operations management and team leadership. Demonstrated expertise in staff management and customer satisfaction, enhancing store efficiency and profitability. Skilled in inventory control, adept at fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2018 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Barista
Starbucks
09.2011 - 08.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Ridgeview High
Bakersfield, CA05.2008
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Inventory control and record keeping
- Operations Management
- Inventory Control
- Team Collaboration and Leadership
Timeline
Shift Supervisor
Starbucks
08.2018 - Current
Barista
Starbucks
09.2011 - 08.2018
Ridgeview High
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