Brittany Lucas
Maurices
Lizton,IN
15
years of professional experience
Reliable and upbeat Store Leader successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, freight processing, sales goals, and team development. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Work History
Store Team Leader
14 Years 3 Months- Built customer loyalty and retention by delivering excellent shopping experiences, developing strong rapport, and positive impression of business.
- Managed over 20 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, rewarding superior performance.
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases consistently.
- Led team to meet or exceed special targets for credit applications and specific product promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Exceeded targets by building, directing and motivating high-performing sales team, top 3 in district for 6 years.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Independent Insurance Producer
3 Years 7 Months- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Recommended type and amount of coverage based on analysis of customers' circumstances by reading customers cues and persuasive sales techniques.
- Met with customers to provide information and presentations about available products and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Executive Team Leader - Guest Experience
3 Years 5 Months- Ensured superior customer experience by monitoring guest services for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Effectively supervised 100-125 employees by setting goals, clear expectations, and consistent follow up.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Bachelor of Science - Management (Major), Marketing & Finance
Skills
Strong Communication and Interpersonal Skills
Adaptable and Flexible
Strategic Decision-Making
Goals and Performance
Team Leadership
Continuous Development
Timeline
Store Team Leader
Maurices
2012.06 - CurrentRead More
Independent Insurance Producer
Aflac
2011.11 - 2015.06Read More
Executive Team Leader - Guest Experience
Target Corporation
2008.06 - 2011.11Read More
Purdue University
Bachelor of Science from Management (Major), Marketing & Finance
Read More