Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Brittany Mallory

College Park,MD

Summary

Personable customer service professional offering over 5 years of experience account and service concerns for customers. Dedicated to customer service with knowledge of service delivery and proven multitasking abilities. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Committed to maintaining efficient relationships.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

IKEA
College Park, MD
01.2018 - 05.2020
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Increased productivity through streamlined processes and system efficiency.
  • Unloaded, inspected and stored damaged and returned products every day.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Documented returned product details in SAMS inventory tracking system.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Requested escalation for unresolved issues.
  • Directed customers to appropriate departments for additional support.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Cashier

IKEA
College Park, MD
07.2015 - 08.2018
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Assisted customers by answering questions and fulfilling requests.
  • Served needs of more than 100 customers in busy daily environment.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers with special services, account updates and promotional options.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Sales Associate

IKEA
College Park, MD
07.2014 - 07.2015
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Recommended accessories and complementary purchases to boost revenue
  • Educated clients on current promotional offerings and products using persuasive selling tactics

Education

Some College (No Degree) - General Studies

Prince George's Community College
Upper Marlboro, MD

High School Diploma -

Parkdale High School
Riverdale, MD
06.2012

Skills

  • Great communication skills
  • Professional phone etiquette
  • Customer relations
  • Order fulfillment
  • POS systems expert
  • Microsoft Outlook, Word and Excel
  • Strategic sales knowledge
  • Computer proficient
  • Warehousing practices and procedures
  • Data management
  • Conflict resolution
  • Cash handling abilities
  • Stocking and replenishing
  • Customer assistance
  • Product upselling
  • Cash register operation
  • Inventory control
  • Effective problem solver

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Won the “Customer Service Ambassador” Award, Mary 2018.
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

References

Available Upon Request.

Timeline

Customer Service Specialist

IKEA
01.2018 - 05.2020

Cashier

IKEA
07.2015 - 08.2018

Sales Associate

IKEA
07.2014 - 07.2015

Some College (No Degree) - General Studies

Prince George's Community College

High School Diploma -

Parkdale High School

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Brittany Mallory