Josica Previlus
Tallahassee
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Achieve You LLC
01.2024 - Current
- Assist customers by addressing inquiries, resolving issues, and providing product/service information promptly and professionally.
- Manage high-volume email and chat interactions, consistently meeting performance and quality targets.
- Process customer requests and transactions accurately, including billing inquiries, product exchanges, and account adjustments.
- Provide feedback to management on common customer pain points to improve service processes and product offerings.
Cybersecurity Intern
Florida State University, Information Technology Services
05.2025 - 05.2026
- Assist in maintaining compliance with PCI DSS requirements by reviewing, documenting, and monitoring security controls for payment systems.
- Collaborate with the Information Security & Privacy team to analyze compliance evidence and prepare reports for internal audits and external assessments.
- Support risk assessments by identifying potential vulnerabilities, tracking remediation efforts, and ensuring adherence to information security policies.
Education
Bachelor of Science - Information Technology
Florida State University
Tallahassee, FL05.2026
Skills
- Great communication skills
- Customer relations
- Project management
- Data entry
- Microsoft outlook
- Documentation
Timeline
Cybersecurity Intern
Florida State University, Information Technology Services
05.2025 - 05.2026
Customer Service Specialist
Achieve You LLC
01.2024 - Current
Bachelor of Science - Information Technology
Florida State University
ACADEMIC INVOLVEMENT
- Delta Sigma Theta Sorority, Inc. 2026–Current
- Contribute to multiple committees including Arts and Letters, Technology, and Physical and Mental Health. Whilst supporting chapter initiatives through creative programming, technical coordination, and wellness-focused events.
- Collaborate with team members to plan and execute programs that promote community engagement, education, and holistic well-being.
- My Soul Sister — Treasurer 2025–2026
- Manage the organization’s budget, financial records, and expense tracking, ensuring accuracy and transparency in all transactions.
- Collect, monitor, and allocate membership dues and fundraising proceeds to support organizational events and initiatives.
- Prepare and present financial reports to executive board members, providing insight for decision-making and strategic planning.