BRITTANY MARKLAND
Plantation,FL
Summary
Highly skilled and hard working customer service professional with 7+ years of experience in health care and small business environments. Capable of managing customer demands, coordinating dispatches and administering front office operations. Apply customer centric principles to add value and ensure customer satisfaction.
Overview
8
8
years of professional experience
Work History
ADMINISTRATIVE CLERK
SD DATA ELECTRICAL & ENGINEERING
2024.01 - Current
- Processed work orders and invoices accurately & timely to ensure full bill payments and smooth cash flow
- Achieved customer satisfaction through consultation with Manager and developing effective solutions
- Administer front office operations: answer and direct phone calls, schedule work times & dispatch workers to appropriate job sites.
PATIENT TRANSPORTATION DISPATCHER
MEMORIAL REGIONAL HOSPITAL
2019.11 - 2023.12
- Coordinated patient transportation activities including medical equipment across various departments
- Utilized EPIC software system for inbound and outbound patient trips
- Trained new employees in department standards and procedures
- Maintained steady department workflow by performing supervisory duties in the absence of Manager as well as working flexible schedules and extra shifts when required
- Successfully resolve patients’ complaints & discomforts via effective communication with nursing staff.
SENIOR RECEPTIONIST
AQUAMOTION SWIMSCHOOL
2017.02 - 2019.11
- Provided excellent customer support services by addressing business inquires & customer concerns
- Managed front desk administrative duties by routing telephone calls, scheduling appointments for student programs & maintaining customers’ demographic and financial information
- Performed supervisory duties in the absence of management
- Maintained accurate student payment records using Class Juggler e-system & manual receipts
- Maintained adequate inventory of essential supplies via routine stock count and reordering.
Education
Associate of Arts - Psychology
Miami Dade College
08.2022
Diploma -
Charles W Flanagan High School
06.2016
Skills
- Quick problem solver
- Highly organized, critical thinker
- Excellent customer service
- Strong business communication
- Proficient in Microsoft suites
Timeline
ADMINISTRATIVE CLERK
SD DATA ELECTRICAL & ENGINEERING
2024.01 - Current
PATIENT TRANSPORTATION DISPATCHER
MEMORIAL REGIONAL HOSPITAL
2019.11 - 2023.12
SENIOR RECEPTIONIST
AQUAMOTION SWIMSCHOOL
2017.02 - 2019.11
Associate of Arts - Psychology
Miami Dade College
Diploma -
Charles W Flanagan High School
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