Host/Restaurant Server
Rickard Ridge BBQ
Caryville, TN
06.2020 - present
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Resolved conflicts between customers when necessary.
- Assisted servers in seating guests by escorting them to their tables.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests upon arrival and provided them with menus.
- Balanced cash drawers at the end of each shift.
- Inspected dining areas for any damages or defects.
- Performed light administrative duties such as filing documents and taking messages.
- Served as point-of-contact for resolving guest complaints or special requests.
- Took reservations over phone and in person.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed incoming calls during busy shifts.
- Processed payments from customers using a POS system.
- Provided customers with accurate wait times and monitored waiting list.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.