Brittany Martin
Robstown,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Registered Behavior Technician
Empower Behavioral Health
05.2024 - 09.2024
- Supported client using principles of applied behavior analysis.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Auto Service Advisor
Golden Rule Auto Sales
08.2021 - 05.2023
- Handled high-volume phone calls professionally while managing multiple priorities simultaneously.
- Streamlined appointment scheduling for improved efficiency and enhanced customer experience.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Customer Service Representative
Lowe's Support Center
01.2018 - 07.2021
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
GED -
Shelby Community Center
Indianapolis12-2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Computer Proficiency
- Service writing
- Appointment Scheduling
Timeline
Registered Behavior Technician
Empower Behavioral Health
05.2024 - 09.2024
Auto Service Advisor
Golden Rule Auto Sales
08.2021 - 05.2023
Customer Service Representative
Lowe's Support Center
01.2018 - 07.2021
GED -
Shelby Community Center
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