Brittany Masi
Chula Vista,CA
Summary
High motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Seeking more responsibilities and knowledge to grow within the company.
Overview
9
9
years of professional experience
Work History
BDC Representative
Kaizen Automotive
10.2021 - Current
- Handles all inbound calls and online inquiries
- Schedules appointments and assigns to sales representative
- Attends weekly sales meetings and actively seeks training from superiors
- Works closely with sales staff and managers on customer objections
- Assists in training new BDC Representatives
- Maintains 150+ appointments booked every month
BDC Representative
Chula Vista Ford And Kia
09.2020 - 10.2021
- Handled all inbound calls and online inquiries
- Scheduled appointments and assigned to sales representative
- Greeted customer upon arrival and introduced to sales representative
- Made cold calls and worked manifest lists
- Attended weekly sales meeting
- Worked closely with sales managers on customer credit applications and other price objections
BDC Representative
Cumming Chevrolet
08.2014 - 09.2020
- Handled all inbound phone calls and online inquiries
- Scheduled appointments and greeted customer upon arrival
- Distributed daily consumer list to sales staff
- Recorded accurate and efficient records in customer database.
- Quoted prices and handled price objection
- Assisted in training new BDC Representatives
- Attended weekly sales meetings and quarterly sales trainings.
- Top appointment setter holding a 70-75% show ratio
Education
Covenant Christian School
Chula Vista CA Skills
- Excellent communication and time management skills
- Excellent customer service skills
- Team player who can also work independently
- Vinsolutions and Dealersocket
Timeline
BDC Representative
Kaizen Automotive
10.2021 - Current
BDC Representative
Chula Vista Ford And Kia
09.2020 - 10.2021
BDC Representative
Cumming Chevrolet
08.2014 - 09.2020
Covenant Christian School
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