Brittany Mattner
Jake Hafner's Restaurant & Tavern
Bridgeport
12
years of professional experience
Hard working & dedicated employee experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Track record of maintaining high standards in food safety, inventory management, and customer service excellence.
Work History
Restaurant Manager
8 Years 11 Months- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on effective service techniques and operational procedures.
- Managed inventory control processes, optimizing supply chain efficiency and reducing waste.
- Made schedule for several Front of House employees
- Money handling
- Established strong relationships with vendors, negotiating favorable terms for supplies and services.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Waitress
3 Years 5 Months- Utilized POS system for efficient order processing and payment handling.
- Engaged with guests to provide menu recommendations and address inquiries promptly.
- Waitress & Expo experience
- Used cash registers and credit card machines to cash out customers.
- Fast pace customer service
Waitress
2 Years 5 Months- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in accurate order taking and food delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Money Handling
- Hostess, To-go specialist, Waitress & Expo
Education
High School Diploma
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Point of sale (POS) system operation
Organization and prioritization
Food service background
Timeline
Restaurant Manager
Jake Hafner's Restaurant & Tavern
09.2017 - CurrentRead More
Waitress
Waterfront Restaurant & Tavern
05.2017 - 10.2020Read More
Waitress
Applebee's Neighborhood Grill & Bar
11.2014 - 04.2017Read More
Paul V. Moore High School
High School Diploma
Read More