Brittany McCutcheon
Lakeport,CA
Summary
Dynamic and results-driven professional with a proven track record at GameStop, adept in enhancing customer satisfaction and exceeding sales targets through exceptional service and relationship building. Skilled in cash handling accuracy and problem-solving, I excel in high-pressure environments, consistently achieving goals with a keen focus on inventory control and client service.
Overview
18
18
years of professional experience
Work History
Sales Associate
GameStop
Ukiah, CA
08.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Environmental Aide
Grandview Heights Rehab and Healthcare
Marshalltown, IA
05.2005 - 06.2007
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Kept accurate records of patients' care, condition, and progress.
- Provided total hygiene care to 10 patients per shift by assisting with skincare, bathing, and toileting.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
None - General Education
Mendocino College
Ukiah, CAGed -
Marshalltown High School
Marshalltown, IASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Relationship Building
- Money Handling
- Verbal/written communication
- Cash Register Operation
- Cash Handling Accuracy
- Client Service
- Conflict Resolution
- Store Opening and Closing
- POS System Operation
- Sales Training
- Payment Processing
- Inventory Tracking
- Merchandising understanding
- Building rapport
- Inventory Control
Timeline
Sales Associate
GameStop
08.2022 - 03.2023
Environmental Aide
Grandview Heights Rehab and Healthcare
05.2005 - 06.2007
None - General Education
Mendocino College
Ged -
Marshalltown High School