Brittany McGee
OFFICE MANAGEMENT
Grand Prairie ,TX
Summary
Dynamic office manager with a proven track record in customer service and operational efficiency. Expertise in communication and multitasking, driving improved client satisfaction and streamlined processes.
Overview
20
20
years of professional experience
Work History
Office Manager
Sameday Passport & Visa Expediting Services
Arlington, TX
07.2015 - Current
- Managed daily operations, ensuring efficient workflow and timely service delivery.
- Coordinated team efforts to streamline processes and improve customer satisfaction.
- Oversaw scheduling and staffing, optimizing resource allocation for peak efficiency.
- Developed training materials for new hires, enhancing onboarding experience and productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Operations Assistant
Chestnut Exploration
Richardson, TX
01.2010 - 05.2014
- Streamlined daily operations by coordinating schedules and managing logistics for various projects.
- Assisted in developing process improvement initiatives to enhance operational efficiency and reduce delays.
- Maintained comprehensive records of inventory management, ensuring accuracy and accessibility of data.
- Facilitated communication between departments to support project alignment and timely execution of tasks.
- Verified legal documents to ensure all contractual terms and signatures were present and correct before final processing
Lead CSR
TXDOT - Medical Transportation Division
Mesquite, TX
01.2006 - 05.2008
- Led customer service team in resolving complex client issues, improving satisfaction rates.
- Collaborated with cross-functional teams to streamline communication and resolve operational challenges.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Logistics And Supply Chain Management
North Lake College
Irving, TX05-2027
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Document management
- Presentation design
- Multitasking
- Problem-solving abilities
- Attention to detail
- Phone and email etiquette
Timeline
Office Manager
Sameday Passport & Visa Expediting Services
07.2015 - Current
Operations Assistant
Chestnut Exploration
01.2010 - 05.2014
Lead CSR
TXDOT - Medical Transportation Division
01.2006 - 05.2008
No Degree - Logistics And Supply Chain Management
North Lake College