Brittany Mckeen
Pieces Board Game Bar and Restaurant
St Louis,MO
15
years of professional experience
Dedicated professional with strong customer service and problem solving skills. Known for resolving guest complaints effectively and enhancing customer satisfaction in fast-paced environments.
Work History
Server
1 Year 3 Months- Provided exceptional customer service in a fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed order processing and delivery, ensuring accuracy and timeliness of food and beverage services.
- Assisted in maintaining cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Handled cash transactions efficiently, ensuring accurate billing and financial accountability.
- Resolved guest complaints professionally, demonstrating problem-solving skills and commitment to service excellence.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Associate
4 Months- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained inventory accuracy through diligent stock management and organization.
- Executed visual merchandising standards to enhance product presentation and appeal.
- Processed transactions efficiently, ensuring a positive customer checkout experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Medical Assistant
1 Year 6 Months- Managed patient intake processes, collecting vital information and updating electronic health records efficiently.
- Coordinated appointment scheduling and follow-up communications, enhancing patient experience and clinic workflow.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Customer Service Manager
3 Years 6 Months- Led customer service team to improve response times and resolve inquiries effectively.
- Analyzed customer complaints to identify trends and recommend operational adjustments.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma
Skills
Strong work ethic
Customer service and relations
Cash handling
Customer focused
Time management
Problem-solving
Exceptional interpersonal communication
Timeline
Server
Pieces Board Game Bar and Restaurant
03.2025 - CurrentRead More
Sales Associate
World Market
11.2024 - 03.2025Read More
Medical Assistant
Shared Medical Systems
06.2019 - 12.2020Read More
Customer Service Manager
Hobby Lobby
03.2011 - 09.2014Read More
Seckman Senior High
High School Diploma
Read More