Brittany McMillon
Oakland,CA
Summary
Detail-oriented and dedicated Concierge professional with 10+ years of experience in high-volume, multi-tenant corporate environments and a strong background in event planning and guest relations. Committed to enhancing guest satisfaction through exceptional service and effective time management. Expert in front-of-house operations, visitor management systems, and tenant relations. Proven track record of enhancing building security and streamlining daily operations for 20+ diverse business entities.
Overview
12
12
years of professional experience
Work History
Concierge Officer
Palamerican Security
San Francisco, CA
02.2019 - Current
- Managed guest inquiries, ensuring exceptional service and prompt resolution of issues.
- Coordinated with security personnel to maintain a safe environment for guests and staff.
- Developed and implemented efficient check-in/check-out processes to enhance guest experience.
- Trained new staff on concierge protocols and customer service best practices.
- Ensured smooth communication with security personnel regarding visitor access, enhancing safety measures within the property.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Participated in ongoing training and professional development opportunities to remain current on industry trends and best practices.
- Implemented a proactive approach to anticipating guest needs, resulting in increased satisfaction ratings from visitors.
- Conducted regular inspections of public areas within the property, reporting maintenance concerns as needed for prompt resolution.
Patient Watch Security
Allied Universal Security Services
Berkeley, CA
01.2014 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
No Degree - Business
Los Rios Community College
Sacramento, CAHigh School Diploma -
Parkridge Private School
Long Beach, CA04-2008
Skills
- Event planning experience
- Multitasking proficiency
- Detail-oriented mindset
- Time management expertise
Timeline
Concierge Officer
Palamerican Security
02.2019 - Current
Patient Watch Security
Allied Universal Security Services
01.2014 - 03.2019
No Degree - Business
Los Rios Community College
High School Diploma -
Parkridge Private School