Jacqueline Tippins
New York,NY
Summary
Dynamic Concierge Officer at Allied Universal Security Services, recognized for enhancing guest experiences through exceptional communication and meticulous attention to detail. Successfully streamlined check-in processes, reducing wait times and ensuring a welcoming atmosphere. Proficient in multitasking and event planning, while maintaining discretion and confidentiality in all interactions.
Overview
16
16
years of professional experience
Work History
Concierge Officer
Allied Universal Security Services
10.2005 - 09.2021
- Managed concierge desk operations, maintaining accurate records of guest needs and preferences.
- Served as an ambassador of the hotel brand by consistently upholding its standards of excellence in customer service interactions.
- Ensured smooth communication with security personnel regarding visitor access, enhancing safety measures within the property.
- Participated in ongoing training and professional development opportunities to remain current on industry trends and best practices.
- Supported front office operations during peak hours or employee absences to maintain consistent service levels.
- Conducted regular inspections of public areas within the property, reporting maintenance concerns as needed for prompt resolution.
- Streamlined check-in procedures for improved efficiency and reduced wait times for guests.
- Maintained a welcoming atmosphere by greeting visitors and providing personalized assistance upon arrival.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
Education
Associate of Arts - Customer Service
Malcolm King College
New York, NY06-1976
High School Diploma -
Theodore Roosevelt High School
New York, NY06-1973
Skills
- Event planning experience
- Multitasking proficiency
- Detail-oriented mindset
- Time management expertise
- Exceptional communication
- Discretion and confidentiality
- Decision making aptitude
Timeline
Concierge Officer
Allied Universal Security Services
10.2005 - 09.2021
Associate of Arts - Customer Service
Malcolm King College
High School Diploma -
Theodore Roosevelt High School
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