Brittany Mengel
Roland
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
13
13
years of professional experience
Work History
Travel Agent
Fairy Godmother Travel
06.2023 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Sales Representative
Network Marketing
01.2015 - 01.2019
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Performed cold-calling and follow-ups with leads to secure new revenue
- Developed and implemented sales strategies to increase revenue
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Coordinated trade shows and created marketing collateral to reach greater potential customers
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Networked at events and by phone to expand business profits and revenues
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
Direct Care Support
Mosaic
01.2012 - 01.2013
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Janitor
Heartland Baptist Church
01.2011 - 01.2012
- Maintained specialty spaces such as chemistry laboratories by cleaning with safe solvents
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Protected and maintained with regular steam cleaning and shampooing
- Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules
- Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs
- Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
Education
High School Diploma -
Central Florida Christian Academy
Ocoeee, FL01.2006
Skills
- Strategic planning
- Lead prospecting
- Order fulfillment
- Report preparation
- Complaint resolution
- Sale expertise
- Professional telephone demeanor
- Recordkeeping strengths
- Technical support
- Quick learner
- Receiving support
- Multi-line phone talent
- Strategic sales knowledge
- MS Office proficiency
- Good listening skills
Timeline
Travel Agent
Fairy Godmother Travel
06.2023 - Current
Sales Representative
Network Marketing
01.2015 - 01.2019
Direct Care Support
Mosaic
01.2012 - 01.2013
Janitor
Heartland Baptist Church
01.2011 - 01.2012
High School Diploma -
Central Florida Christian Academy
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