Excel
Brittany Miller
Administrative Assistant
Winston Salem,North Carolina
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Duke Energy
1 2020 - 5 2024
- Handled 50 Per day inbound calls from new customer prospects to introduce services and match them with appropriate financial advisors
- Scheduled appointments with advisors for routine customer requests
- Facilitated communication between customers and advisors to address inquiries and provide solutions promptly
- Stayed updated on product offerings to effectively communicate value proposition to customers and enhance customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Care Representative
Destination Pet Llc
09.2016 - 01.2020
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated closely with other departments such as sales or billing teams to promptly address any interrelated concerns impacting overall client satisfaction levels.
- Maintained high-quality service standards with thorough knowledge of company products, policies, and procedures.
Education
High School Diploma -
Great Mills High School
Great Mills, MDSkills
Account updating
Data Collection
Call Management
Data Entry
Scheduling
Appointment Scheduling
Administrative Support
Problem-solving abilities
Multitasking Abilities
Software
Outlook
Microsoft
Teams Messager
Timeline
Customer Care Representative
Destination Pet Llc
09.2016 - 01.2020
Customer Service Representative
Duke Energy
1 2020 - 5 2024
High School Diploma -
Great Mills High School