Brittany Miller
Grove City
Summary
Customer focused Service Coordination Supervisor with experience in operations, team leadership, and safety compliance. Skilled in coordinating workflows, resolving customer issues, and improving processes through root cause analysis. Proven ability to manage high-volume requests and de-escalate challenging situations while maintaining strong relationships.
Overview
10
10
years of professional experience
Work History
Service Coordinator Supervisor
Kinetico Water Systems
02.2023 - Current
- Lead daily service operations and support a team of coordinators
- Coordinate installations from request through completion
- Serve as escalation point for customer issues and resolve concerns professionally
- Identify process improvements to increase efficiency and service quality
- Maintain service records and communication in Salesforce
BDC Support Specialist
Lowe’s Home Improvement
06.2022 - 02.2023
- Managed customer inquiries, orders, and inventory discrepancies
- Coordinated with internal teams and third-party logistics providers
- Resolved issues using root cause analysis and problem-solving
Inventory Control Coordinator / CSR
Saddle Creek Logistics Services
06.2018 - 06.2022
- Coordinated inventory operations and communicated discrepancies
- Supported safety compliance and conducted audits
- Improved safety performance by 8%
Site Supervisor
Allied Universal / G4S Secure Solutions
01.2016 - 06.2018
- Supervised teams, scheduling, and site safety operations
- Resolved issues and maintained client relationships
Education
Associate of Science - Criminal Justice
Everest University
Skills
- Customer Service & Relationship Management
- Coordination & Scheduling
- Conflict Resolution & De-escalation
- Root Cause Analysis & Problem Solving
- Process Improvement & Workflow Efficiency
- Cross-Functional Communication
- Safety Compliance
- Salesforce (CRM)
- Microsoft Excel
- Microsoft Word
References
- Samantha Sparks, 740.475.9914
- Meghan Jones, 740.497.1641
- Laina Wallace, 740.777.7854
Timeline
Service Coordinator Supervisor
Kinetico Water Systems
02.2023 - Current
BDC Support Specialist
Lowe’s Home Improvement
06.2022 - 02.2023
Inventory Control Coordinator / CSR
Saddle Creek Logistics Services
06.2018 - 06.2022
Site Supervisor
Allied Universal / G4S Secure Solutions
01.2016 - 06.2018
Associate of Science - Criminal Justice
Everest University