Matthew Ressler
Arcade,NY
Summary
Dynamic professional with extensive experience in service coordination and customer relationship management. Skilled in managing operations, providing technical support, and overseeing quality assurance processes to ensure timely service delivery and high customer satisfaction.
Overview
32
32
years of professional experience
Work History
Service Coordinator Supervisor
Java Farm Supply
North Java, New York
11.2019 - 03.2026
- Coordinated service schedules for farm supply delivery, ensuring timely support for customer needs.
- Supervised team members in customer service interactions and product inquiries.
- Trained staff on efficient use of inventory management systems.
- Managed daily operations of service coordination, enhancing responsiveness to customer inquiries.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Oversaw quality control processes for service delivery standards at Java Farm Supply.
- Resolved escalated customer complaints in a professional manner.
- Documented staff information, service plans, treatment reports and progress notes.
- Ensured timely execution of service activities through careful scheduling and monitoring.
- Established clear communication channels between departments, streamlining workflow processes.
- Maintained accurate records of all service requests, work orders, invoices.
- Evaluated employee performance and provided feedback for further improvement.
- Provided technical support to customers regarding use of products and services offered by the company.
- Performed quality assurance checks to ensure that services were delivered as per industry standards.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided timely feedback to management on service failures and customer concerns.
- Followed up with technicians and managers to receive and communicate status updates.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Managed emergency service requests by communicating schedules and expediting parts shipments.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Drove logistics between multiple departments to fulfill contract service-level-agreements.
- Assisted with billing and invoicing for services rendered.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
- Managed scheduling of appointments and service calls to meet client needs.
- Developed and maintained relationships with service providers and vendors.
- Consulted with staff on resolution of complex service issues.
- Recruited, interviewed, and hired volunteers and staff.
Parts Specialist
Java Farm Supply
North Java, New York
10.2016 - 11.2019
- Assisted customers in identifying and selecting the right parts for their needs.
- Managed inventory levels, ensuring availability of essential farm supply components for customer needs.
- Coordinated with suppliers to order replacement parts and maintain stock accuracy.
- Maintained organized displays and storage for efficient access to parts inventory.
- Processed customer orders and ensured timely fulfillment of requests.
- Received customer orders and placed them into the system for processing.
- Coordinated shipping arrangements, facilitating timely delivery of outbound orders.
- Provided technical advice to customers on parts information and availability, enhancing their purchasing decisions.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive a positive first impression to visitors and customers.
Service Technician
Java Farm Supply
North Java, New York
05.2002 - 12.2009
- Conducted equipment inspections and performed routine maintenance on agricultural machinery.
- Diagnosed mechanical issues and repaired farm equipment to minimize downtime.
- Utilized diagnostic tools to troubleshoot equipment failures and implement solutions swiftly.
- Executed onsite repairs of equipment at customer locations, enhancing client satisfaction.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Maintained certifications and completed training on systems and components.
- Tested repaired items to ensure functionality before returning them to customers.
- Utilized mechanical and manual tools to complete tasks efficiently and effectively.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Documented work completed through detailed work orders, repair logs, and maintenance plans.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
Farm Hand
Ressler Farm
Arcade, New York
10.1993 - 03.2002
- Assisted with livestock care, including feeding and monitoring health.
- Cared for livestock by feeding, watering, and providing medical attention.
- Maintained stock health with proactive grooming, clipping, trimming, parasite control, castration, and shearing.
- Provided assistance during birthing events for livestock animals.
- Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
- Maintained equipment by performing regular inspections and repairs.
- Maintained farm equipment such as tractors, harvesters, and other machinery.
- Performed general maintenance tasks around the farm, including repairing fences and buildings.
- Operated farm machinery for planting and harvesting crops.
- Supported seasonal activities such as planting, growing, and harvesting produce.
- Contributed to crop management through soil preparation and fertilization tasks.
- Prepared soil for planting, employing tillage, and fertilization techniques.
- Weeded fields manually or used specialized tools such as hoes or cultivators.
- Harvested crops according to season and maintained records of yields.
- Organized tools and supplies for daily farming operations and tasks.
- Assisted in branding cattle or tagging sheep and goats for identification purposes.
- Assisted in the management and disposal of farm waste, adhering to environmental regulations.
- Fed and watered livestock, ensuring their health and well-being.
Education
GED -
Pioneer High School
Yorkshire, NY04-2002
Some College (No Degree) - Electrical Diagmostics
Agco Academy
Hesston, KSSkills
- Service coordination
- Customer relationship management
- Logistics coordination
- Inventory management
- Quality control
- Technical support
- Team leadership
Timeline
Service Coordinator Supervisor
Java Farm Supply
11.2019 - 03.2026
Parts Specialist
Java Farm Supply
10.2016 - 11.2019
Service Technician
Java Farm Supply
05.2002 - 12.2009
Farm Hand
Ressler Farm
10.1993 - 03.2002
GED -
Pioneer High School
Some College (No Degree) - Electrical Diagmostics
Agco Academy